Hospitality Insights / Conference & Event Venues
Remote Venue Selection Requires Evidence, Not Assurances
A planner could leave a sales call persuaded and still enter the next internal meeting without the property evidence needed to defend the recommendation.
Remote venue selection succeeds when the explanation stays attached to the room after the salesperson leaves the conversation.
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The photograph arrived. The explanation did not.
A ballroom photograph could be pasted into an internal presentation, while the salesperson's hand gesture toward the service corridor could not.
That was the weakness remote venue selection exposed. A planner might leave a call convinced that the property could work, then carry the recommendation into a meeting with finance, production, procurement, or leadership. The people in that meeting had not heard what the planner heard. They had the photograph, perhaps a floor plan, and whatever survived in the notes.
An assurance belongs to the conversation in which it is given; evidence has to travel.
The sales conversation moved inside the buyer’s company
In May 2020, a Meeting Professionals International survey found uncertainty among 62 percent of its 535 respondents, anxiety among 57 percent, and optimism among 45 percent. The mixture matters more than any one emotion because event professionals were preparing for recovery while important conditions remained unsettled.
That uncertainty followed a venue recommendation into internal review. A planner needed more than confidence borrowed from a persuasive seller. The recommendation had to withstand the question asked by the colleague who had not joined the call: What does this layout assume?
When the answer lived only in the planner's memory, the sales process started again. Another email went to the venue, a revised attachment came back, and someone saved both versions.
The evidence was the event journey
The ballroom was important, and so was the route leading into it.
A planner had to see how arrival became registration and how registration released people toward the first session. Production needed the loading path. An accessibility reviewer needed to understand whether the attendee route worked without an improvised exception. The room could fit the headcount and still fail the program around it.
That is why a shared property reference matters during approval. It lets each stakeholder examine the part of the event they own while keeping the underlying geography consistent.
A photograph creates interest; a connected route makes the recommendation discussable.
A current answer needed its condition
Capacity figures and layouts could change as operating requirements changed. The room might look exactly the same while the answer attached to it expired. A current number therefore needed its date, responsible source, and the condition under which it was approved.
A conditional answer was not a weaker answer. It allowed the planner to see what had to remain true for the recommendation to hold. That became especially important when a revised capacity changed circulation and programming, not just the numeral beside the room.
Immersive-presence research offered one narrow contribution. It suggested that realistic spatial representation could help people imagine an anticipated destination experience. It did not test venue feasibility, operating accuracy, proposal conversion, or SiteSee. Seeing the building more clearly did not certify the plan.
The room needed to survive the handoff
SiteSee could keep the represented property attached to approved evidence, open questions, and the continuing decision. Instead of functioning as a presentation that ended with the call, the experience could remain available as a governed decision room.
That did not mean giving every participant every internal detail. Procurement, production, and leadership could receive the evidence relevant to their responsibility while the venue retained control of the approved source. The answer kept its date and limitation. Superseded information remained identifiable rather than quietly competing with the current view.
The handoff to operations improved as well. People delivering the event could see not only what had been selected but the condition that made the selection reasonable. Automation might reveal that a dependency changed. A human being still decided what to do about it.
The ballroom photograph could return to the approval meeting. This time, the explanation came with it.
Sources and evidence
- PCMA, “COVID-19 Impact on Events Research: Top-line Results for Planners” (opens in a new tab), April 7, 2020.
- PCMA, “COVID-19 Recovery Dashboard Results, Survey 4” (opens in a new tab), May 27, 2020.
- Meeting Professionals International, “Meeting Pros Uncertain, Anxious and Optimistic” (opens in a new tab), June 1, 2020.
- Tussyadiah and colleagues, “Virtual reality, presence, and attitude change” (opens in a new tab), Tourism Management, 2018.
- Bogicevic and colleagues, “Virtual reality presence as a preamble of tourism experience” (opens in a new tab), Tourism Management, 2019.
Last updated: 2026 08 22