Choosing a healthcare facility, especially for rehabilitation or extended care — comes with uncertainty and anxiety. SiteSee gave us a way to reduce both. Now, patients and their families can explore our rooms, therapy areas, and wellness spaces virtually, with clarity and control.
We use SiteSee’s Interactive Hotspots to label equipment and amenities, while the guided presentation tool allows our patient liaisons to walk families through key recovery environments, even during intake calls. It’s made consultations more personal and far more effective.
One of the most impactful features has been Smart Navigation. Families want to know how easy it is to get from the room to the therapy gym, or what the cafeteria looks like. With SiteSee, we show that in seconds. We also embedded voiceover and text overlays in multiple languages to accommodate a wider range of patients.
Since launch, we’ve reduced in-person tour requests by 54%, while increasing booking conversions by 29%. And patient satisfaction scores related to ‘pre-admission expectations’ have never been higher.